Shipping & Terms and Conditions
Shipping
$9.95 North Island Flat Rate
$15.95 South Island Flat Rate
FREE shipping on NZ orders over $130
Orders are dispatched on a Monday, Tuesday & Wednesday. We offer same day dispatch on orders placed before 3pm (except for during sales, limited edition releases and new product launches). Please use the calendar at the online checkout to select a dispatch date. Orders are sent via NZ Post and you should allow up to three days after receiving your dispatch confirmation email to receive your order.
If you have selected local pickup, please allow up to two working days for your order to be processed. You will receive an email confirming your order is ready for collection. The email will detail the days and times available for pickups. If you haven't received an email within 4 working days, please email us at hello@realradfood.co.nz with your order number. Orders are to be collected from Real Rad HQ, Unit 3, 4 Ashley Place, Papamoa.
Freight prices may increase if you add multiple different products to your cart.
Orders over 2kg will be $14.95 for North Island and $20.95 for South Island shipping.
International Freight pricing
Australia: starts at $15.75
South Pacific: starts at $21.00
Asia: starts at $24.15
North America, UK & Europe: starts at $26.25
Rest of world: starts at $27.30
Actual shipping cost will be based on weight and calculated at checkout. Unfortunately we are unable to ship our frozen products internationally.
T's & C's
We use Stripe as our online payment system and rely on Stripe to keep your financial information secure. Your credit card information is not stored or captured at any time on our website or by us.
All prices are in NZD and include GST unless otherwise stated.
All accepted orders, will be shipped via NZ Post within New Zealand only. Although, we endeavour to get your products to you overnight, factors out of our control (such as delays with our shipping partners) occasionally happen. Please allow up to 3 days for delivery once you receive your tracking details. This will be emailed to you once your order has been dispatched. Please put your slices into the fridge or freezer as soon as possible & enjoy once chilled.
We ensure that your order leaves our kitchen with sufficient packaging. You understand that where parcels are damaged, lost or delayed during the delivery process this is not our fault and we will not be responsible for providing a replacement order. Any issues with the quality of your order will be dealt with on a case-by-case basis, upon notification to us within 24 hours of delivery.
All accepted orders are final and we do not accept cancellations, refunds or returns. We ship orders based on the order submitted, so make sure you check your order details and address.
Real Rad Food treats last 7 days in the fridge or 6 months in the freezer once they arrive with you. Best stored in a sealed container.
You agree that you are purchasing the products for your personal use only, and not for purposes of trade or business. If you wish to purchase goods for the purposes of trade or business, please contact us.
You authorise us, or our agents, to access, collect retain and use any information about you obtained from your access to this website (“your information”) for purposes of: marketing, providing products on our website and contacting you about your order. You shall have the right to request a copy of your information from us, and request that we correct any incorrect information held.