Shipping & Terms and Conditions

Shipping

Nation-wide delivery of Balls, Slices, Protein & Tumblers

$5 baseline freight cost

Orders are dispatched on a Monday & Wednesday. Please use the calendar at the online checkout to select a dispatch date. Orders placed before midnight on Sunday will be dispatched on Monday. Orders placed before midnight on Tuesday will be dispatched on Wednesday. Orders are sent via NZ Couriers and you should allow up to three days after receiving you dispatch confirmation email to receive your order.

Freight prices may increase if you add multiple different products to your cart.

International Freight pricing

Australia: $15
South Pacific: $20
Asia: $23
North America, UK & Europe: $25
Rest of world: $26

 

T's & C's

All orders placed on our website, are subject to acceptance at our discretion. If we do not accept the order (which is rare) we will let you know why and refund the cancelled order promptly. 

We use PayPal as our online payment system and rely on PayPal to keep your financial information secure. Your credit card information is not stored or captured at any time on our website or by us. 

All prices are in NZD and include GST unless otherwise stated. 

All accepted orders, will be shipped via NZ Post within New Zealand only. Once dispatched, you will receive an email containing your tracking number.

We ensure that your order leaves our kitchen with sufficient packaging.  You understand that where parcels are damaged, lost or delayed during the delivery process this is not our fault and we will not be responsible for providing a replacement order. Any issues with the quality of your order will be dealt with on a case by case basis, upon notification to us within 24 hours of delivery. 

All accepted orders are final and we do not accept cancellations, refunds or returns. We ship orders based on the order submitted, so make sure you check your order details and address. 

Real Rad Food treats last 7 days in the fridge or 6 months in the freezer once they arrive with you. Best stored in a sealed container.

You agree that you are purchasing the products for your personal use only, and not for purposes of trade or business.   If you wish to purchase goods for the purposes of trade or business, please contact us. 

You authorise us, or our agents, to access, collect retain and use any information about you obtained from your access to this website (“your information”) for purposes of: marketing, providing products on our website and contacting you about your order. You shall have the right to request a copy of your information from us, and request that we correct any incorrect information held.


Updated 1 August 2019 | Shipping Policy Page | Terms of Service Policy Page